Sheraton Grand Bangalore Hotel at Brigade Gateway

Positives during the stay Overall, my time at the property was very well spent. There were no issues during the stay — everything ran smoothly. The food spread was excellent, offering a good variety and quality that we truly enjoyed.

Prime location for a staycation within city limits. Being located next to Orion Mall is a great advantage as you have umpteen options to eat and drink. Plus if you want a leisure activity you can indulge in some retail therapy! Rooms were spacious and could accommodate an extra bed and leave room to move around. In fact, this is one of the largest rooms I have been in, within the city. Breakfast spread was more than decent with options for all.

This is my second stay in a month, and I have previously evaluated the hotel, but what I forgot to mention is the high-class and professional treatment of the hotel management staff with the guests and that smile that precedes any words, as everyone, without exception, strives to make your stay happy and comfortable, so thank you from the heart to everyone.

Fantastic location. Accessing ubers, and auto was very easy. Amazing room, breakfast was exceptional. Staff were welcoming and provided excited llent service when I injured my hand. They were empathetic and offered immediate trentment. However, There was one staff member in the hotel who showed below 5 star service. Poor engagement with my wife and was unwelcoming. Did not show us to our seat for breakfast and made no eye contact and just waved us into the canteen hall. Nevertheless the rest of the staff were fantastic. A very friendly and bubbly door man who always puts a smile on our face.

We have stayed at a handful of the hotels in Bangalore, including big-chain ones, that are in the same price range as the Sheraton. hey have been nice, but I have in every case felt that the 5-star rating just wasn't truly applicable. Five stars means that when you arrive, you meet a level of professionalism and control that allows you to just relax, knowing that all will be taken care of. In all of the other hotels, the staff have all been very enthusiastic, but more the way a teenager is trying to impress their manager on their first job. Sheraton was different. The reception staff had precisely that calmness and control that I was looking for. I was serviced with that combination of British and East Asian precision that defines the sort of experience that a five-star hotel is supposed to offer. Also, the restaurant served the best food I have so far had in Bangalore. Indian food is known for its rich full-body flavours. But at the Sheraton, the kitchen is in complete control of their craft, and they can lighten things up. Dishes have a subtle, airy taste that shows that only that which was needed was added. Nothing more, but also absolutely nothing was missing. This is foodcraft at the highest level. As a final touch, when our kids got back from the pool, a special platter with some goodies was set out just for them with a hand-written note wishing them extra welcome. This is how you get loyal customers. 10 out of 10, I want to come back.